Privacy Policy

2.1 Personal Information

We collect personal information that you voluntarily provide when using our Service, including:

• Name and contact information (email address, phone number, mailing address)
• Gym membership details (gym name, membership ID, account number)
• Payment information (processed securely through Stripe)
• Electronic signature for cancellation letters
• Any additional information you provide in your cancellation request

2.2 Automatically Collected Information

When you access our Service, we may automatically collect:

• Device information (browser type, operating system, device type)
• Log data (IP address, access times, pages viewed)
• Analytics data through Google Analytics and Microsoft Clarity
• Cookies and similar tracking technologies

We use the information we collect to:

• Process and fulfill your gym cancellation requests
• Generate and send cancellation letters via USPS Certified Mail
• Provide tracking information and delivery confirmation
• Communicate with you about your order status
• Process payments and prevent fraud
• Provide customer support
• Improve our Service and user experience
• Comply with legal obligations

We may share your information with:

• Service Providers: Third-party companies that help us provide the Service, including:
  • PostGrid and Lob (mail processing and delivery)
  • Stripe (payment processing)
  • SendGrid (email communications)
  • Google Analytics and Microsoft Clarity (analytics)
• Your Gym: Information necessary to process your cancellation (name, address, membership details)
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL)
• Secure payment processing through Stripe (PCI-DSS compliant)
• Access controls and authentication measures
• Regular security assessments

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us at [email protected].

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it is used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze how you use our Service
• Improve user experience

You can control cookies through your browser settings. Note that disabling cookies may affect some features of the Service.