How to Cancel Equinox Membership
Cancel by emailing [email protected], online portal, or certified mail. 30 days notice required. We write and send your letter with proof of delivery for $29.
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100+
Locations
30
Days notice
4
Cancel methods
$100
Max fee*
*Fees vary by location, contract type, and franchiseInformation verified February 2026
DIY Cancel Equinox
Follow the steps below to cancel on your own.
4 methods accepted · 30-day notice · Up to $100 fee
1
Email
Email [email protected] with your name, member number, and request to cancel. This is the fastest option since the 2025 NY AG settlement.
2
Online Portal
Log in to your Equinox account and submit a cancellation request through the member portal.
3
Certified Mail
Send a cancellation letter via USPS Certified Mail to Equinox, Attn: Membership Services, 31 Hudson Yards, New York, NY 10001. Provides court-admissible proof of delivery.
4
In-Person
Visit your home club and request cancellation at the front desk.
Cancellation address
Attn: Membership Services
31 Hudson Yards
New York, NY 10001
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We handle it
Answer a few questions. We do everything else.
Professional cancellation letter
We draft your letter using the consumer protection laws that apply to your state.
USPS Certified Mail with tracking
Mailed within 2 business days. You get a tracking number and delivery confirmation.
Proof of delivery
Signed return receipt — documented evidence your gym received it.
Chargeback protection kit
If they keep charging you, we provide the documentation to dispute it with your bank.
No account needed · Money-back guarantee
Common Equinox issues
!Early termination fees of $50-100 or prorated remaining balance
!Online and email cancellation available but some members report delays
!High membership costs make cancellation disputes more common
!Keep proof of your cancellation request regardless of method used
Tips for a smooth process
1Email [email protected] for the fastest option
2Use certified mail if you want court-admissible proof of delivery
3Include your member number and full contact details in any cancellation
4Cancel at least 30 days before your next billing date
Questions
How do I cancel my Equinox membership?
Equinox offers several cancellation methods: email [email protected], use their online portal, cancel in person at your home club, or send certified mail to their corporate address at 31 Hudson Yards, New York, NY 10001. All methods require 30 days notice.
What is the Equinox cancellation fee?
Equinox early termination fees range from $50-100 or a prorated remaining balance depending on your contract terms. Month-to-month members have no fee with proper 30-day notice.
Can I cancel Equinox online or by email?
Yes. Following the May 2025 NY Attorney General settlement, Equinox accepts email cancellations at [email protected] and through their online portal. You no longer need to cancel in person.
Why use certified mail if I can cancel by email?
Email and online cancellation are the fastest options. Certified mail provides USPS proof of delivery — a paper trail that protects you if Equinox continues charging after your cancellation. Some members prefer this documented approach, especially with high-value memberships.
What is the Equinox cancellation policy?
Equinox requires 30 days written notice to cancel. You can submit via email, online portal, in person, or certified mail. The 2025 NY AG settlement ensures they must honor cancellation requests promptly.
Have a qualifying life event?
May waive early termination fees
Rather not deal with it yourself?
We draft your Equinox cancellation letter, mail it certified, and provide proof of delivery. $29, done in 4 minutes.