How to Cancel 24 Hour Fitness Membership
Cancel by certified mail to PO Box 2689, Carlsbad, CA 92018 or in person. No phone or online option. We write and send your letter with proof of delivery for $29.
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280+
Locations
30
Days notice
2
Cancel methods
$100
Max fee*
*Fees vary by location, contract type, and franchise
DIY Cancel 24 Hour Fitness
Follow the steps below to cancel on your own.
2 methods accepted · 30-day notice · Up to $100 fee
1
Certified Mail
Send a cancellation letter via USPS Certified Mail to 24 Hour Fitness, Attn: Cancellation Department, PO Box 2689, Carlsbad, CA 92018. Include your member ID, full name, and billing address.
2
In-Person
Visit your home club and request cancellation at the front desk. Bring a photo ID and your member number.
Cancellation address
Attn: Cancellation Department
PO Box 2689
Carlsbad, CA 92018
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We handle it
Answer a few questions. We do everything else.
Professional cancellation letter
We draft your letter using the consumer protection laws that apply to your state.
USPS Certified Mail with tracking
Mailed within 2 business days. You get a tracking number and delivery confirmation.
Proof of delivery
Signed return receipt — documented evidence your gym received it.
Chargeback protection kit
If they keep charging you, we provide the documentation to dispute it with your bank.
No account needed · Money-back guarantee
Common 24 Hour Fitness issues
!Phone and email cancellation requests are not accepted
!Continued billing after verbal cancellation attempts at the gym
!Post-bankruptcy (2020) policy changes caused membership confusion
!Automatic renewals after promotional rates expire
!Location closures led to billing disputes for affected members
!Difficulty reaching customer service by phone
Tips for a smooth process
1Mail cancellation letter to: 24 Hour Fitness, PO Box 2689, Carlsbad, CA 92018
2Use USPS Certified Mail with Return Receipt for proof of delivery
3Include your member ID, full name, and billing address in the letter
4Cancel at least 30 days before your next billing date to avoid extra charges
5Keep a copy of your letter and all tracking receipts
6If your location closed, you may be entitled to fee-free cancellation
Questions
How do I cancel my 24 Hour Fitness membership?
To cancel your 24 Hour Fitness membership, send a certified letter to: 24 Hour Fitness, PO Box 2689, Carlsbad, CA 92018, Attn: Cancellation Department. You can also cancel in person at your home club. Phone and email cancellations are not accepted. Include your member ID and provide 30 days notice.
What is the 24 Hour Fitness cancellation fee?
Month-to-month memberships have no cancellation fee with 30 days notice. Term contract members (12-24 months) may pay $100-$200 early termination fee plus the prorated $49 annual enhancement fee. If your location closed, you may cancel fee-free.
Can I cancel 24 Hour Fitness online or by phone?
No, 24 Hour Fitness does not accept online or phone cancellations. You must submit written notice via certified mail to PO Box 2689, Carlsbad, CA 92018, or cancel in person at your home club.
What is the 24 Hour Fitness cancellation policy?
24 Hour Fitness requires 30 days written notice to cancel. After their 2020 bankruptcy, policies changed—verify your contract terms. Month-to-month members can cancel anytime with notice. Term contracts may have early termination fees.
Have a qualifying life event?
May waive early termination fees
How to Cancel 24 Hour Fitness If You Moved
If you've relocated more than 25 miles from the nearest 24 Hour Fitness location, you may qualify for cancellation without early termination fees. Most gym contracts include a relocation clause for members who move outside the service area.
To cancel your 24 Hour Fitness membership after moving, you'll need proof of your new address (lease, utility bill, or mortgage documents). We include your relocation details in your cancellation letter.
Cancel 24 Hour Fitness for Military Deployment (SCRA)
The Servicemembers Civil Relief Act (SCRA) is a federal law that provides protections for active duty military members. Under 50 USC Section 3956, gym contracts may generally be terminated without penalty when a servicemember provides military orders.
This applies to deployment orders, PCS orders, activation orders (National Guard/Reserve), and may extend to dependents. Your 24 Hour Fitness cancellation letter will reference the SCRA and include your orders as documentation.
Cancel 24 Hour Fitness for Medical Reasons
If a medical condition, injury, or disability prevents you from using your 24 Hour Fitness membership, you may qualify for cancellation without early termination fees. Many gym contracts have medical hardship provisions.
You'll typically need a doctor's note. Requirements for medical documentation vary by gym and state law — check your gym's cancellation policy for specifics. We include your documentation with your 24 Hour Fitness cancellation letter.
Rather not deal with it yourself?
We draft your 24 Hour Fitness cancellation letter, mail it certified, and provide proof of delivery. $29, done in 4 minutes.